revenue-enhancement

At Claviga we believe in the culture of 'continued learning'. Skills, once gained, should be retained and developed which is why our plus programmes have proved so popular. Far from "hard sell", the main focus of these programmes is customer satisfaction. Then comes employee motivation and, of course, revenue enhancement. Claviga's plus programmes deliver guaranteed results...

Increased revenues, as a result of customer focused selling techniques, are just the beginning. Our ongoing evaluation process ensures that standards of selling are maintained and revenue targets met over the longer term. We leave behind a culture of positive selling that is always backed up by ongoing coaching.

We are so sure of the benefits, we offer a firm guarantee. If the revenue targets, jointly agreed at the commencement of the programme, are not met then the cost of the programme is void.

plus programmes have been developed to maximise opportunities in the key selling environments such as Front Desk, Reservations, Food and Beverage outlets and Meetings and Events. Due to the distinct nature of the plus programmes, we are also able to develop a customised plus solution based on specific, and often client unique, in-house processes. Either way, implementation of one of the Claviga plus programmes will maximise staff potential and generate increased revenue.

We all realise that the first point of contact is the most important one for many customers within our business. The Front Desk plus Programme targets this relationship and effectively trains staff to seek out up-selling opportunities through discreet identification of each customer's real requirements. Observation and descriptive skills are critical to successful interaction and the Claviga role-play is integral to the programme's success. The result is greater revenue from guests by adding effective selling skills into a reception environment.

'I never realised I was such an effective member of the sales team!"

Reservations plus has been developed to help Reservation Departments achieve greater revenues from telephone reservations. Claviga has designed a training programme which includes the process of developing an enhanced awareness of the product and an understanding of customer values, combined with listening and questioning skills. The results are selling successes and improved staff motivation.

"I got a lot out of the course and now cannot wait to put it into practice!"

The need to maximise revenues from restaurants, bars and room service has arguably never been greater. Interpreting customers' expectations through the careful application of behavioural, listening and observation skills can transform service revenue results. Claviga has designed a programme focusing on these core proficiencies to develop the selling skills of service staff.

"I feel much more confident in selling and have improved my own job satisfaction through the satisfaction of my customers"

Central to the success of the business, yet integral to food and beverage, the Meetings and Events plus Programme can be delivered at foundation level, or management level. Incorporating a wide variety of skill training, from questioning and listening through to managing and proactive selling techniques, the Claviga Meetings and Events plus Programme is adaptable to meet all requirements.

"I just joined the team and was concerned that I did not have enough knowledge to sell rooms and food, however after this course I feel confident, in fact, I have just made my first sale!"

For a more in-depth discussion please call +44 (0)1256 883642 or contact us