We all realise that the first point of contact is the most important one for many customers within our business. 

 

The Front Desk plus Programme targets this relationship and effectively trains staff to seek out up-selling opportunities through discreet identification of each customer's real requirements.

 

Observation and descriptive skills are critical to successful interaction and the Claviga role-play is integral to the programme's success.  The result is greater revenue from guests by adding effective selling skills into a reception environment.

'I never realised I was such an effective member of the sales team!"

 

For a more in-depth discussion please call +44 (0)1256 883642 or contact us here.