plus success

Congratulations to all properties currently reporting up-selling figures to us here at Claviga!

The Front Desk team at a 5* London Hotel, has now achieved over USD 600,000 from its programme implemented just last year – Well done to the team – That’s over 1,300 up-sells!

A special mention for the reservations centre in the Middle East which has now attained over 7,000 up-sells, generating almost USD 4.5 million for the three hotels they cover!

Well done to the reservations team in Kiev who recently hit the EUR 50,000 mark after just 4 months of their initiative!

Send your success stories to us here: plus_extra@claviga.com

plus tips

COACH! - There is no substitute for regular coaching. Remember to keep the sessions brief and informal and end with a clear plan of action

REWARD! - Have an ‘up-seller of the week’ prize – flowers, chocolates or something fizzy?

TALK! – For constant focus, make plus targets and results key to your team briefings

TARGET! - Keep targets relevant to your seasonality

REFRESH! – Remember new team members need training too…

plus feedback

This training is excellent for a front desk team.

It gives benefit to the hotel, makes us

more confident when speaking to guests and

makes for better service

Front Desk plus participant, January 2008

The training is excellent, I will now be able to

apply the WOW factor and exceed the

guest’s expectations

Front Desk plus participant, October 2007

plus for you

There is still time to maximize your 2008 revenues! Start enjoying increased customer satisfaction and enhanced revenues in your department - contact us to experience it first hand:

Tel: +44 (0)1256 883642

e-mail: plus_extra@claviga.com