Could You Benefit From Executive Coaching?

Are you making the most of your skills? Coaching is a conversation rather than a monologue. An experienced coach will help develop your own thinking and awareness, enabling you to be more creative and react quickly, and appropriately, to different situations.

Claviga believes coaching should be structured and our process begins by undertaking a short period of discovery. This discovery phase may include conversations with direct reports or use of diagnostic tools. Only once that is complete can the key areas of focus be agreed and a plan of action developed.

Remember, competitive advantage comes from people with ideas, skills and initiative, and coaching will develop all these attributes to the full.

Do you know someone who would benefit from talking to Claviga? If so, please get in touch with Brian Tilley

Claviga Competition Winner

The winner of our quotation competition is Sharon Davis - see left. Sharon will be receiving a signed cartoon of her quotation. Do you have a favourite quotation? If so, please forward it to info@claviga.com.

T: +44 (0)1256 883642 E: info@claviga.com W: www.claviga.com

 

Are You Making The Classic Mistake?

In theses challenging times, are you placing sufficient emphasis on your quality of service?

By investing in 'Service Quality' initiatives, you help to differentiate yourself from your competitors. But, the key question is, how do you achieve this ideal state of delivering a consistent level of service excellence? The classic mistake is to focus predominantly on the training of your front line staff.  This element is only one part of a more complex issue.  Service Excellence requires real management focus - so often the missing ingredient.

Contact Tony Keck at Claviga to discuss how you may be able to boost your revenue through Service Excellence .

Excuses are excuses, only performance is reality