We're off to the Spa ...

Some of us seem to be spending a lot of time in Spas recently, but there's a good reason. We have just launched Spa plus - our latest addition to our customer focused up-selling programmes.

Our Spa plus programme will equip therapists with the inter-personal skills to accurately identify specific guests' needs and wants, as well as the language techniques to sell products effectively.

Full implementation of the programme will lead to

• increased repeat bookings
• upgrading of pre booked treatments
• increased beauty product sales
• increased telephone enquiry conversion ... GUARANTEED

Enhance your guests' spa experience ... and see your revenues grow

For more details on how to implement Spa plus in your property, or information on any of our plus products, contact Marc Fletcher - marc.fletcher@claviga.com or call us on +44 (0)1256 883642

Thames Walk for Children in Crisis

To celebrate Claviga's 10th birthday and to raise funds for Children in Crisis, we are walking along the Thames from Lechlade to Oxford - a total of 50 km - over two days in June. So far this year we have raised (along with many of our participants on our programmes) GBP 4,968. Thank you to all of you who have helped us already, however, we still have a long way to go to reach our target of GBP 10,000.

Please click on the link to the right if you'd like to sponsor us or to find out more about what we are doing click here. Children in Crisis is a charity which exists to give children, in some of the world's poorest countries, the educational opportunities they need to help transform their lives.

 

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Claviga welcomes two new team members

 

Jane Smith (above left) joined the Claviga team in April and is based in our UK office. Jane was most recently Director of Sales at Hyatt Regency Birmingham. She has over 20 years experience of the hotel industry with indepth knowledge of Revenue Management, Front Office and Meetings and Events.

"One of the best ways to develop and stay ahead of the competition is for a sales team to offer great customer service"says Jane. .

Oya Hahn (above right) is our new consultant in Germany. Oya has experience in many areas of the hotel industry, in both Germany and Turkey, including Sales and Marketing and Meetings and Events for both InterContinental Hotels and Kempinski. Oya's close attention to detail gives clients the well place confidence in her abilities. Oya is fluent in English, German and Turkish.

Brian Tilley welcomed Jane and Oya "We're delighted to have two such highly experienced and talented people join our team - we have every confidence that they will further enhance Claviga's reputation for excellence"