The newsletter of Claviga, the international training and consulting provider for the hospitality, travel and leisure industries
A Path to Success
Over the last 18 months, Claviga Director, Tony Keck, has been working closely with a top catering company. Their business has expanded rapidly and they needed to ensure their staff was fully equipped to cope with the expansion whilst ensuring the culture of the company was maintained. Tony designed a modular programme to meet their specific needs and it has been a resounding success - a second programme is now underway. To find out more click here.
The Time to Repair the Roof ...
Much of the world is enjoying good business but we mustn’t become complacent and take our eye off the ball just because we’re busy. Now is the time to sharpen your team’s skills to stimulate future success. Give us a call +44(0)1256 883642 or email us to see if we can help you.
Thames Walk ... How did we do?
You may know that in June we undertook to walk 50 km along the Thames, from Lechlade to Oxford, in aid of Children in Crisis. "It was a great two days; we got a little wet and there were a few tired feet but we enjoyed every minute of it " said Brian Tilley, Claviga's Chief Executive. Thank you everyone who contributed to our efforts - so far this year we've raised GBP 8,730.39 - not far to go to reach our GBP 10,000 target.
Ready for the off at Lechlade
End the year on a plus!
As we approach the end of the year, now is the time to pull out all the stops to maximise your hotel revenues. Ensure you are getting the rate your hotel deserves for each of its room types with our Front Desk plus programme.
Using customer friendly language skills at check-in, we will guarantee that your front desk will up-sell more superior room types, more suites and more additional products and services.
Our aim is to enhance your front desk staff's selling and service skills, your guest's experience and your profits!
Contact us today for consultant availability in 2007 to implement our Front Desk plus programme at your hotel or to find out more about our other plus programmes
marc.fletcher@claviga.com / jane.smith@claviga.com
